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Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you ordered one or more items in a single order and these are delivered together;

  • on which you or a third party named by you, who is not the carrier, have taken possession of the last item, provided you ordered multiple goods in a single order and these are delivered separately;

  • on which you or a third party named by you, who is not the carrier, have taken possession of the last partial delivery or the last piece, provided you ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (WISOPO Sonderposten und Lebensmittelvertriebs GmbH, Nordweg 1, 06869 Coswig, Phone: 03491-6680, Email: info@carbright-shop.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we receive notice of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us or to
HEIMWERK EC-Retoure // Lerchenbergstr. 110 // 06886 Lutherstadt Wittenberg,
without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary for checking the quality, characteristics, and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that can spoil quickly or whose expiration date would soon be exceeded;

  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;

  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;

  • for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

  • To WISOPO Sonderposten und Lebensmittelvertriebs GmbH, Nordweg 1, 06869 Coswig, Email: info@carbright-shop.com:

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ()

  • Ordered on () / received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if notified on paper)

  • Date

(*) Delete as appropriate.